Service Guidelines | Quruz

Please take a moment to read the general guidelines that are designed to ensure everyone receive a friendly, satisfying, convenient, five-star experience when associating with Quruz. Keep in mind if you are in a group you are responsible for each other’s behavior while completing service requests. A good spirit is contagious, as is a bad one. Be kind and courteous to your fellow citizens/members. Please exercise good character and behave pleasantly towards each other while associating yourself with Quruz participants, just as you would in any other professional environment.

Below are suggested guidelines for providing a great experience interacting with others. Also noted are reasons why clients or representatives might be suspended from, or lose the opportunity to participate in Quruz services altogether. If we are notified of negative incidents, and misbehavior we will contact you to investigate the matter. Depending on the nature of the concern, we may put a hold on your services while investigating. If the situation is serious, repetitive in nature, or you refuse to cooperate, you will lose all access to participate in Quruz services.

Regulations of the Road:

During Services

You must abide by the laws of the state of Ohio.

Quruz is an intrastate transportation company offering services to Ohio participants only.

Alcohol and/or drug use is not permitted. As per the laws of the state of Ohio, you are not allowed to be under the influence of alcohol or drugs while operating any motor vehicle. If drivers ever consume enough alcohol to produce a blood alcohol concentration level of .08% or more Quruz prohibits drivers to operate as a Quruz driver for 24 hours. Please read: Ohio Liquor Control Law.

Always be sure to wear the safety belt upon entering the vehicle.

Never travel in large groups that exceed the number of seat belts available in the vehicle.

Children must always be supervised by a parent or legal guardian if the passenger is 17 years of age or younger traveling with adults. Minor Services Consent Form allows parents to book services for their minor to travel with peers.

The driver has control over the choice of music being played, or they can give the choice of music to any passenger currently in the vehicle. Respect the driver's and other passenger's choice of music. Do not ask the driver to play any offensive, or negative songs or audio. If you feel the choice of music is offensive, or violating, please inform us so we will try to match you with a driver that has control over playing the type of music you prefer.

Whether you are a driver or a passenger, please be polite to each other. Please no yelling, swearing, or slamming doors when exiting the vehicle.

Please avoid conversational activity that may lead to uncomfortable situations such as: personal questions, verbal threats, off-color comments, social opinions, political opinions, racial comments, judgmental comments, sexual comments, and disrespectful gestures. Small talk among one another is normal. Keep the conversation pleasant for all.

Do not engage in negative behavior in the form of harassment, violence, sexual misconduct, discrimination, vandalism, drug use, or any other illegal activity.

No firearms, or other harmful weapons are allowed near the vehicle.

Clean up any type of mess; spills, or trash to ensure that all passengers have a cleanly and satisfying ride. Keep the vehicle neat and clear of debris.

Quruz nor the driver is liable for any losses, or damages of items Assigned Passengers bring into the vehicle.

No unwanted contact shall be had with anyone while in the vehicle, or after the service is over. Examples: calling, texting, or visiting someone after a ride has been completed. You do not want to overstep and damage the participant relationship.

DRIVER ETIQUETTE

For the safety of your passengers, and yourself, always practice good defensive driving habits.

Never try to rush through caution (yellow) traffic lights before it turns red. If you are approaching a yellow traffic light at 40 yards or more come to a safe stop while approaching before the yellow traffic light turns red, then wait for the green light to signal you to proceed.

No texting while driving, ever. If you need to send or read a text pull over in a safe area free of moving traffic to do so.

For making calls, you are advised to have a phone mount in your vehicle to utilize the hands-free speaker phone, headset, or Bluetooth. Please be aware that many communities “do not allow cell phone use at all while driving a motor vehicle.” As with scrolling through devices, please pull off the road and discontinue driving before attending to the devices. Please read: Governors Highway Safety Association.

Please maintain your vehicle properly to avoid safety and mechanical issues. Remember to do the following, often: Oil changes, tire checks/rotation, belt inspections, hose inspections, suspension inspections, windshield blades, fluid level inspections (oil, transmission, brake, power steering, and different fluids) etc. A cared for vehicle is a safe ride.

Inform your insurance agency of your occupation, and liability coverage under Quruz.

Providing illegal unauthorized street hails or soliciting payment of fares outside Quruz services will harm the intellectual property of the business, our good name, and our trademark. Such activity will result in cancellation of your services with Quruz.

Quruz participants cannot interfere or disrupt the service of other Quruz participants.

Quruz participants cannot transfer or sell Quruz account information, password and/or identification to any other person(s) or entity.

Drivers cannot provide fraud services, operate as a public, regular, or common character other than a Quruz representative.

A driver will not charge a client a different transportation rate other than what Quruz requires. In addition, drivers may not bribe any client to pay in any form other than what Quruz has already arranged.

Maintain complete up-to-date account information. Inaccurate or fraudulent information will not be tolerated and is grounds for suspension or loss of representation for the company. Good data relates to good business.

PASSENGER ETIQUETTE:

No pets in the driver's vehicle, people may be allergic to them.

No smoking in the driver's vehicle for the consideration of nonsmokers, and people with a respiratory challenge.

No eating or drinking in the driver's vehicle (except for water).

Inform Quruz of any sort of disability or injury, we are not authorized to provide disability/medical transportation.

Do not keep the driver waiting no longer than five - ten minutes unless the driver agrees. Drivers are independent contractors operating on their own time, they legally are not obligated to wait five - ten minutes. Do your best to be on time for the service request. Please keep in mind that delays also may result in poor passenger ratings and negatively affect your reputation with other participants.

Drivers have the right to deny clients that are exposing their bare/nude bodily features. Drivers also have the right to deny passengers if the materials on their clothing or items are spreadable, dampened, wet, and/or dirty.

Only passengers that are scheduled for Assigned Driver at the moment may enter the vehicle.

Do not disrupt, distract, or interfere with the driver's concentration of the road and the surrounding objects.

Clean up any type of mess, spills, or trash. Do not abandon your items to keep the vehicle in good condition and ensure that all passengers have a cleanly and satisfying ride. Keep the vehicle neat and clear of debris.

If Assigned Passenger vomits in or vandalize Assigned Driver's vehicle or property belonging to Assigned Driver, they will be fined up to $2,500 and possibly face legal charges. Please read: Ohio Vandalism Law.

If we are informed of too many reports about operating services in dangerous or risky communities, we will discontinue our services in that particular area.

Weather

The climate can make things complicating for anyone trying to encounter it. Sometimes the climate will cause unexpected delays, interrupted operation, or sudden restriction of access to important sources. We will do whatever it takes to complete your plan as directed, please be advised that Quruz may decide to refund every scheduled service if climate gets too extreme for the safety of everyone.

The components attached to the base of each driver's service vehicle should be more than double of the precipitation level high above the surface it is operating over, enabling it to drive fluently during those weather conditions. Example: (if rain, snow, ice, sleet/hail is seven inches tall on the pavement driver's service vehicle has to operate on, the components attached to the bottom of service vehicles must be hovering fourteen inches or more high above that pavement because that's half of the amount of friction vehicles will be transporting through).

Four-wheeled drive should be active on pavements where tires will have to use a lot of traction to successfully travel through it. Example: (climbing steep hills, driving over mud, ice or puddles of water and hazardous areas).

Only vehicles with components equipped to endure severe climates will be eligible to operate during different weather advisories. If you are stuck in a climate issue during service, please contact Quruz@yahoo.com we will send recovery.

Contact Quruz@yahoo.com to give thorough feedback regarding any situation positive or negative that occurs during the transportation. This includes, accidents, arguments, bad driving, and great driving. We welcome this information, so we can understand which areas we are excelling, or’ need improvement. This will allow us to create a convenient, respectful, and safe experience for both our passengers and our drivers. Feedback and referrals from our fellow drivers, and especially our passengers will be the best asset to use for a better adventure.