Ride Service Process
First Step
Request The Pass
Assigned Passenger must complete a Service Pass Form to request an Assigned Driver.
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(Filling in accurate information will ensure an error-free journey.)
Final Step
Start The Course
​The Assigned Driver is aware of the scheduled time, location, and set transportation rate preferred following each specified request of the pass. ​​
Please read the Set Rate Policy​)
Second Step
Wait For Approval
The available driver approves the pass before they are assigned to passengers.
A request for an early pick-up time may be sent for Shuttle Services.
Service Process
Assigned Driver will transport Assigned Passenger from their starting location to any destination following each option of their request.
One Destination
First step
1. Journey Begins
2. Journey Ends
Option A:
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Assigned driver can drop off Assigned Passenger at their requested destination to complete the service.
3. Driver Waits
1. Journey Begins
2. Arrived
Option B:
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Assigned Driver can wait less than five minutes at the requested destination location to complete the Round Trip. ​
3. Driver Returns
1. Journey Begins
2. Drops Off Passenger
Option C:
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Assigned Driver can drop off Assigned Passenger and return at a later time (or Substitute Assigned Driver would come back) to complete the Round Trip.
Final Step
5. Journey Ends
4. Journey Continues
3. Passenger Returns
1. Journey Begins
2. Arrived
Option A:
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Assigned Driver will complete the Round Trip after Assigned Passenger has returned into their vehicle.
Two Destinations
First Step
3. Driver Waits
1. Journey Begins
2. Arrived
Option A:
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Assigned Driver can wait less than five minutes at the requested destination location then continue service when Assigned Passenger has entered their vehicle. ​
3. Driver Returns
1. Journey Begins
2. Drops Off Passenger
Option B:
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Assigned Driver can drop off Assigned Passenger and return at a later time (or Substitute Assigned Driver would come back) to continue the service.
When Assigned Passenger finishes their occupancy at the first requested destination location and has returned into Assigned Driver’s/Substitute Driver’s vehicle, the present driver would continue the service.
Second Step
3. Passenger Returns
1. Journey Begins
2. Arrived
4. Journey Continues
Option A:
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Assigned Driver can transport Assigned Passenger to the second requested destination to continue the service.
4. Journey Continues
3. Passenger Returns
1. Journey Begins
2. Arrived
Option B:
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Assigned Driver can transport Assigned Passenger back to the starting location to continue the service.
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*After Assigned Passenger finishes their occupancy at the starting location and has returned into Assigned Driver’s/Substitute Driver’s vehicle, the present driver would then transport Assigned Passenger to their second destination.
Third Step
3. Passenger Returns
Option A:
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1. Journey Begins
2. Arrived
Assigned Driver can drop off Assigned Passenger at the second requested destination to complete the service.
4. Journey Continues
5. Journey Ends
3. Passenger Returns
1. Journey Begins
2. Arrived
Option B:
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Assigned Driver can wait less than five minutes at the second requested destination for a Round Trip or proceed to additional requested destination(s) scheduled.
4. Journey Continues
5. Arrived
6. Driver Waits
3. Passenger Returns
1. Journey Begins
2. Arrived
Option C:​
Assigned Driver can drop off Assigned Passenger at the second requested destination, then come back a later time (or Substitute Driver would come back) to pick up Assigned Passenger at the second requested destination location for a Round Trip or proceed to additional requested destination(s) scheduled.
4. Journey Continues
5. Drops Off Passenger
6. Driver Returns
Fourth Step
8. Journey Ends
7. Journey Continues
3. Passenger Returns
Option A:
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1. Journey Begins
2. Arrived
The present Assigned Driver could then transport Assigned Passenger back to their starting location to complete the Round Trip.
4. Journey Continues
5. Arrived
6. Passenger Returns
3. Passenger Returns
1. Journey Begins
2. Arrived
Option B:
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The present Assigned Driver could transport Assigned Passenger to additional requested destination(s) scheduled until the service is complete.
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